Privacy Policy
Last updated: November 11, 2024
Your privacy is important to us. This Privacy Policy explains how PickIMG collects, uses, and protects your personal information.
1. Information We Collect
1.1 Information You Provide
When you create an account, upload images, or use our services, we collect information that you voluntarily provide, including:
- Account Information: Name, email address, password, and profile information
- Payment Information: Billing details and payment card information (processed securely through third-party payment processors)
- Content: Photos, images, portfolios, and any other content you upload to our platform
- Communications: Messages, feedback, and support requests you send to us
- Profile Data: Studio name, branding preferences, custom domain settings
1.2 Information Collected Automatically
When you use our services, we automatically collect certain information:
- Usage Data: Pages visited, features used, time spent, and interaction patterns
- Device Information: Browser type, operating system, device identifiers, and IP address
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies
1.3 Information from Third Parties
We may receive information from third-party services you connect to your account, such as social media platforms, payment processors, and analytics providers.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide Services: Create and manage your account, store and deliver your images, process payments
- Improve Services: Analyze usage patterns, develop new features, enhance user experience
- Communications: Send service updates, marketing communications (with your consent), and respond to inquiries
- Security: Protect against fraud, unauthorized access, and other security threats
- Legal Compliance: Comply with legal obligations and enforce our terms of service
- Personalization: Customize your experience and provide relevant recommendations
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: Third-party vendors who help us operate our platform (cloud storage, CDN, payment processing, analytics)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law, court order, or government request
- Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users
- With Your Consent: When you explicitly authorize us to share your information
4. Data Storage and Security
4.1 Data Storage
Your data is stored on secure servers provided by Amazon Web Services (AWS) and other trusted cloud infrastructure providers. We use industry-standard encryption for data at rest and in transit.
4.2 Security Measures
We implement appropriate technical and organizational measures to protect your information, including:
- SSL/TLS encryption for all data transfers
- Encrypted storage of sensitive information
- Regular security audits and monitoring
- Access controls and authentication requirements
- Regular backups and disaster recovery procedures
- However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Request a copy of your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
- Object: Object to certain processing activities
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Authenticate your account
- Analyze site usage and improve our services
- Deliver relevant advertising
- You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Support: {email}
- For GDPR-related inquiries, please contact our Data Protection Officer at {dpoEmail}